CTA starts public consultations to beef up air passenger protections

The Canadian Transportation Agency (CTA) is launching consultations on its proposed amendments to the Air Passenger Protection Regulations (APPR) – with an invitation for Canadians to take part.

The session interval will be open for 30 calendar times and stop Aug. 10, 2023, the quasi-judicial agency uncovered in a press release on Tuesday (July 11).  

The moment it collects feed-back and reviews, the CTA will then publish draft polices.  

There will be an possibility to evaluation and remark on this doc ahead of it is finalized, authorised by the CTA and Cabinet, and posted in Canada Gazette II, the company mentioned.

The Budget Implementation Act introduces modifications to the Canada Transportation Act to clarify, simplify and improve Canada’s air passenger defense procedure.

Study Additional: Regardless of hiccups, airline market looking at fewer disruptions when compared to final year, claims Alghabra

The new rules purpose to eliminate a few classes of flight disruptions that have been made use of to decide compensation for air travellers who confront delayed or cancelled flights.

Airlines will be essential to supply compensation to travellers when there is a flight disruption, “unless there are extraordinary instances,” the company says.

Carriers will have the load to establish the problem is an outstanding circumstance.


“One aim of the consultations is to determine these exceptions,” the CTA stated Tuesday.


The agency is proposing other regulatory amendments to airline interaction demands, and the defining of passenger entitlements that would implement in the case of all flight disruptions, and separately, people that would apply for extraordinary circumstances.

Specifics can be observed in this Consultation Paper here.

In addition, the Act aims to enhance the performance of the CTA’s dispute resolution system.

Browse Additional: Feds table bill to improve accountability at airports, union says it misses the mark

It will authorize the CTA to get well from airlines the expenses of processing air passenger grievances, which will be issue to a separate session later in 2023.

“The Canadian Transportation Company welcomes the prospect to increase the air passenger safety regime. We are committed to bettering how air passengers problems are processed and to offer improved providers to Canadians,” said France Pégeot, chair and CEO of the CTA, on Tuesday.

Who’s to blame?

The update arrives as flight delays and cancellations the moment again make headlines as Canada’s chaotic summer months vacation time ramps up.

Air Canada cancelled or delaying practically 2,000 flights all through the Canada Day extended weekend, and final week, a tweet from WestJet CEO Alexis von Hoensbroech laid the blame for a delayed (WestJet) flight he was on at the feet of “understaffed” Nav Canada, the company powering air website traffic management towers.

von Hoensbroech, for a single, has beforehand voiced his aid for APPR legislation, which states how airlines ought to connect and reimburse or compensate prospects for delayed or cancelled flights or for broken luggage.

Alexis von Hoensbroech, CEO of The WestJet Group, publicly complained about his delayed WestJet flight last week. (Twitter/@AHoensbroech)

But the CEO believes airlines are not the only kinds to blame when troubles crop up.

“There’s airports, you will find navigation, there is certainly security, you will find border handle, there’s floor handlers,” von Hoensbroech told media previous February, noting that all those departments aren’t topic to the very same guidelines and laws as airlines.

“Whatever takes place, it truly is usually the airline, and the airline basically turns into the insurance policy firm for the full marketplace,” the CEO explained at the time. “If you want an aviation sector that collectively makes a trustworthy product or service for our company, then there has to be some shared accountability.”

Condition is enhancing, states Alghabra

Delays and cancellations plagued Canadian airports past summer season as the travel marketplace restarted just after months of pandemic-similar shutdowns and interruptions.

Items bought so negative that, at just one place, Toronto’s Pearson Airport was named the worst airport in the world for flight delays.

Browse Far more: Air passenger legal rights adjustments put load of evidence on airways, not travellers, says Ottawa

The journey chaos continued into the 2022 winter season getaway period as hundreds of Canadians were being left stranded at airports, and in locations, with minimal to no conversation from airlines, immediately after a snowstorm slammed into decide on provinces.

A busy scene at Toronto Pearson airport in August 2022. (File photo/Pax Global Media)

Irrespective of hiccups in new months, Transport Minister Omar Alghabra says the airline marketplace is observing less disruptions this summer months when compared to past year.

“We’re seeing significant advancement right now, notwithstanding the headlines that we observed not long ago, from where we were being final yr,” Minister Alghabra advised journalists last Friday (July 7), as claimed by CTV Information. “So we want to take stock in that, because there’s been major advancement, but we are even now not at where ideally we ought to be and Nav Canada is an vital player in this.”

The Minister additional that Canadians shouldn’t delay their summer holidays out of issue for probable flight delays.

“I want Canadians to be concerned far more about which resort to continue to be at than what is happening, what is going to occur, at airports or on planes,” Alghabra said.

A lot more info about the CTA’s consultation process can be located in this article

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Sherri Crump

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