McDonald’s is back online after a “technology outage” that forced the fast food chain to temporarily close some restaurants in multiple countries, including Australia, Hong Kong, Japan, New Zealand and the UK. At that time, McDonald’s said the issue was unrelated to cyber-security and shared an update via its social media handles.
The company has issued a fresh statement and sent it to global employees, franchisees and DL partners. The message was sent by Brian RiceEVP, global chief information officer.
Read his message:
At approximately midnight CDT on Friday, McDonald’s experienced a global technology system outage, which was quickly identified and corrected. Many markets are back online, and the rest is in the process of coming back online. We are working closely with those markets that are still experiencing issues. Notably, this issue was not directly caused by a cybersecurity event; Rather, it was caused by a third-party provider during a configuration change.
Reliability and stability of our technology are a priority, and I know how frustrating it can be when there are outages. I understand that this impacts you, your restaurant team and our customers. What happened today has been an exception to the norm, and we are working with absolute urgency to resolve it. Thank you for your patience, and we sincerely apologize for any inconvenience this has caused.
Brian Rice
EVP, Global Chief Information Officer
McDonald’s IT outage
Reports suggest that several McDonald’s outlets in Japan stopped taking in-person and mobile customer orders. At that time, a spokesperson at McDonald’s Holdings Company Japan said this was due to system disruption.
“We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved,” McDonald’s said.
Hours after the outage in Japan, reports from other parts of the world claimed the outage had also impacted customers in Hong Kong, New Zealand and the UK.